Frequently Asked Questions

First-Time Visitors


You can read our complete history and learn more about us on our about us page.

Printed catalogs

We do not currently offer a printed catalog. At you will find that all our products can be found on our online store. By maintaining the Internet based web site, you are able to instantly view the latest styles.

Your Account

Creating a account

Visit our Boxer registration page to create your free account and to learn about the many benefits of having a account. Signing up is free and easy. Simply enter your email address and password. Click register and you are finished.

Benefits of a account

Once signed up, you can access a centralized account dashboard to obtain the latest tracking information for your order and turn on/off e-mail from containing offers and sale announcements. Additionally, making a purchase is even faster and easier because your billing and shipping addresses have been saved.

Recovering forgotten passwords

Just fill out a request to have your information automatically e-mailed to you. If you are still experiencing problems, you can use our online contact form to e-mail a customer support person directly.

I'm not staying signed in

If you are unable to stay signed in your browser may have cookies disabled. Cookies need to be enabled in order to stay signed in and add products to your shopping cart. To find out more about cookies visit our cookies support page.

Tracking your order(s) / Order history

An up-to-date status on all orders placed on can be obtained by logging into your account. If you have your tracking reference you can go to Royal Mail to track your order.

Updating your address information

Simply log-in to your account and edit your address information.

Newsletter management and unsubscribing

You can subscribe or unsubscribe to email sent from by visiting the newsletter section of the account profile page. Simply enter your email address and choose whether you would like to subscribe or unsubscribe from the menu. neither buys nor sells e-mail lists. Please visit our privacy policy regarding the safekeeping of your information.


Adding products to your shopping cart

To add an item to your bag, follow the three simple steps below:

  1. Select your item's size and color from the drop down menu.
  2. Enter the quantity of the items you would like to buy in the field labeled "Quantity".
  3. Click the button labeled "Add to Cart".

My shopping cart is always empty

If your shopping cart is empty, but you have attempted to add items to your cart, cookies may be disabled on your browser.

Cookies are small text files that are stored on your computer when you visit a website. Cookies are required to personalize your shopping experience and to remember what items are in your shopping cart. If your web browser is not set to accept cookies from our website, you will not be able to place an order or take advantage of some features on our website. You can learn more about cookies and how to enable them on our cookies support page.

Item out of stock / Size / Color is missing

Our Live Inventory system removes product sizes and colors when they become out of stock, 

I can't find what I'm looking for

If you can't find an item that you are looking for it is possibly out of stock. If you are subscribed to our newsletter you will be informed them new stock is available.


Payment methods

We currently accept Visa, MasterCard, American Express, and Discover cards through Nochex or Paypal.

Questions about your order

Feel free to use our online contact form. Just fill in your name, email address, and pick a department to communicate with and we'll get back to you as quickly as possible.

Our mailing address is:

53 Thick Hollins
West Yorkshire
United Kingdom 

Easy Returns Process

Return policy

You may return an item within 30 days of purchase. We will accept returned items if they are unworn and in their original boxes/plastic wrap with original tags. There is no charge for restocking, handling, etc. We will apply your return as you would direct, that is to say, if you wanted other merchandise in exchange or a refund.

Exchange process

For exchanges, you pay for the postage to return the items that are being exchange to us, we will pay postage for sending you the exchanged items. Upon receiving your exchange item(s) we will process the exchange as you requested and ship the new item(s) back out to you.

Privacy and Security Policies

Privacy policy

You can find our privacy policy at our privacy policy page.


All photography and site content are copyright protected. Any and all use of web site content for any purpose requires written consent.

Security statement

We take great measures to ensure that your personal information is transmitted to our store using the most secure technologies available. For more information, please see our security statement and privacy policy.